Guest Services Agent - Front Desk

Highgate; Portland (ME); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Front Office Agent for Residence Inn Portland/Scarborough to deliver attentive, courteous service at check-in, during stay, and at checkout. The role focuses on maximizing room revenue and occupancy while maintaining high guest satisfaction through accurate rate quoting, smooth check-ins/outs, and helpful guest interactions.

Candidates should have hotel experience, good communication, and the ability to multitask in a fast-paced environment, with a professional

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• College coursework in related field helpful.
• Customer service experience preferred.

Responsibilities

• Answer guests' inquiries about restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a courteous manner.
• Be familiar with rates, packages and promotions.
• Operate Front Desk computer system effectively.
• Balance and prepare closing shift paperwork.
• Maintain a clean work area and assist guests with safe deposits.

Skills

Customer service

Communication skills

Multitasking

Friendly demeanor

Attention to detail

Education

College coursework in related field

High School diploma or equivalent

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Agent for Residence Inn Portland/Scarborough to deliver attentive, courteous service at check-in, during stay, and at checkout. The role focuses on maximizing room revenue and occupancy while maintaining high guest satisfaction through accurate rate quoting, smooth check-ins/outs, and helpful guest interactions.

Candidates should have hotel experience, good communication, and the ability to multitask in a fast-paced environment, with a professional