Guest Experience Specialist – Front Desk

Highgate; Erie (Erie County); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Agent at the Fairfield Inn Erie to deliver attentive and courteous service during guest check-in, stay, and checkout. You will assist guests, manage reservations, and support room revenue and occupancy goals.

The role requires good communication, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. A solid computer background and dependability are essential for success.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Respond to guest inquiries about restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare paperwork for shift closing, per hotel standards.
• Be familiar with in-house groups and promotions.

Skills

Customer service

Computer experience

Effective communication

Multitasking

Education

High School diploma or equivalent

Tools

Reservation system

Job description

Highgate Hotels is seeking a Front Office Agent at the Fairfield Inn Erie to deliver attentive and courteous service during guest check-in, stay, and checkout. You will assist guests, manage reservations, and support room revenue and occupancy goals.

The role requires good communication, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. A solid computer background and dependability are essential for success.