Guest Experience Associate - Front Desk

Stonebridge; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge in Denver, CO is seeking a Guest Service Agent to support front office operations. You will greet and register guests, verify payment methods, and maintain accurate records using property management systems. The role requires handling cash, resolving guest inquiries, and coordinating with housekeeping and maintenance to ensure satisfaction.

The position is full-time, with a $20.00 per hour wage. Flexible schedule and indoor front desk duties are expected.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem solving

Team coordination

Tools

Property management systems

MS Office (Word, Excel)

Job description

Stonebridge in Denver, CO is seeking a Guest Service Agent to support front office operations. You will greet and register guests, verify payment methods, and maintain accurate records using property management systems. The role requires handling cash, resolving guest inquiries, and coordinating with housekeeping and maintenance to ensure satisfaction.

The position is full-time, with a $20.00 per hour wage. Flexible schedule and indoor front desk duties are expected.