Front Desk Agent — Flexible Hours & PTO

Stonebridge; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge in Denver, CO is seeking a Guest Services Agent to handle front desk operations, guest check-ins/outs, and inquiries. You will maintain guest records and process payments, ensuring a seamless guest experience.

The role requires strong customer service, cash handling skills, and familiarity with property management systems. Evening, weekend, and holiday shifts may be required.

Qualifications

• Previous experience in a hotel front desk or guest service preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Skills

Customer service

Communication

Cash handling

PMS proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Property management systems

Office software (Word, Excel)

Job description

Stonebridge in Denver, CO is seeking a Guest Services Agent to handle front desk operations, guest check-ins/outs, and inquiries. You will maintain guest records and process payments, ensuring a seamless guest experience.

The role requires strong customer service, cash handling skills, and familiarity with property management systems. Evening, weekend, and holiday shifts may be required.