Guest Experience Associate - Front Desk

Merete Hotel Management; Bend (OR); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Merete Hotel Management is seeking a Front Desk Agent in Bend, OR. You will register guests, handle reservations and payments, and update guest details in the property system. Typical duties include answering phones, coordinating with other departments, and maintaining secure keys.

Strong customer service and cash handling experience are preferred. This role requires punctuality, teamwork, and compliance with safety procedures.

Qualifications

• Customer service experience preferred.
• Prior cash handling experience preferred.
• Experience working with computers and keyboards.

Responsibilities

• Register guests by checking in/out and assigning rooms.
• Make, change, or cancel guest reservations and process payments.
• Update guest information in the computer system as needed.
• Communicate guest needs to other departments and answer phones.
• Maintain keys and assist with shuttle transport if applicable.
• Attend mandatory meetings and follow safety procedures.

Skills

Customer service

Cash handling

Communication

Tools

Hotel reservation system

Computer literacy

Job description

Merete Hotel Management is seeking a Front Desk Agent in Bend, OR. You will register guests, handle reservations and payments, and update guest details in the property system. Typical duties include answering phones, coordinating with other departments, and maintaining secure keys.

Strong customer service and cash handling experience are preferred. This role requires punctuality, teamwork, and compliance with safety procedures.