Hotel Front Desk: Guest Experience & Growth

Merete Hotel Management; Springfield (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Flexible scheduling

Health benefits

Paid time off

Travel discounts

Career development

Advancement opportunities

Job summary

Merete Hotel Management in Springfield, OR is seeking a Front Desk Agent to register guests, assign rooms, issue keys, and process reservations and payments. You will coordinate with housekeeping and other departments to fulfill guest needs, while answering phones and maintaining secure keys in a fast-paced front desk environment.

Applicants should have customer service experience and basic computer/keyboard skills; cash handling is preferred.

Qualifications

• Customer service experience is required.
• Cash handling experience is preferred.
• Experience working with computers and keyboards is expected.

Responsibilities

• Register guests and assign rooms upon arrival.
• Make, change, or cancel reservations; issue keys and process payments.
• Update guest information in the computer system as needed.
• Communicate with housekeeping and other departments to fulfill guest needs.
• Answer telephones and maintain secure key control.
• Attend mandatory meetings and follow safety procedures.
• Possible shuttle driving duties, if applicable.
• Report unsafe conditions promptly and maintain a neat work area.
• Maintain punctuality and contribute to a team environment.
• Perform cross‑training and other duties as assigned by supervisor.

Skills

Customer service

Cash handling

Computer literacy

Tools

POS system

Job description

Merete Hotel Management in Springfield, OR is seeking a Front Desk Agent to register guests, assign rooms, issue keys, and process reservations and payments. You will coordinate with housekeeping and other departments to fulfill guest needs, while answering phones and maintaining secure keys in a fast-paced front desk environment.

Applicants should have customer service experience and basic computer/keyboard skills; cash handling is preferred.