Front Desk Guest Services Pro – Check-In & Reservations

ARK; Bend (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

ARK in Bend, Oregon is seeking a friendly hotel front desk agent to welcome guests, manage guest accounts, and ensure a smooth check-in and check-out experience.

You will handle calls, reservations, and guest requests, coordinate with housekeeping, and maintain accurate records using Microsoft Office and reservation systems.

The role emphasizes excellent customer service, time management, and strong interpersonal skills to create an exceptional stay for every guest.

Qualifications

• Hospitality experience in front desk or similar role preferred.
• Comfortable handling calls and defusing stressful situations.
• Experience with Microsoft Office and reservation systems.
• Strong time management, organization and interpersonal skills.
• High school diploma or GED required.

Responsibilities

• Coordinate with housekeeping to prepare rooms for new guests.
• Handle customer complaints as necessary.
• Welcome guests, check them in and out, and issue keys and room numbers.
• Answer questions about rates, available rooms, amenities, rewards programs, and special requests.
• Keep accurate records of all guest account information.

Skills

Hospitality experience

Telephone handling

Customer service

Time management

Interpersonal skills

Reservation systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

ARK in Bend, Oregon is seeking a friendly hotel front desk agent to welcome guests, manage guest accounts, and ensure a smooth check-in and check-out experience.

You will handle calls, reservations, and guest requests, coordinate with housekeeping, and maintain accurate records using Microsoft Office and reservation systems.

The role emphasizes excellent customer service, time management, and strong interpersonal skills to create an exceptional stay for every guest.