Guest Experience Specialist - Flexible Hours & Benefits

Merete Hotel Management; Hermiston (OR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development / Advancement Opp.

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete Hotel Management in Hermiston, Oregon is seeking a Front Desk Agent to warmly welcome guests, check them in, and manage room assignments with accuracy.

You will handle reservations, issue room keys, and coordinate with other departments to fulfill guest requests while maintaining a courteous and efficient front desk.

This role emphasizes reliability, teamwork, and adherence to safety and hotel procedures in a fast-paced hospitality environment.

Qualifications

• Customer service experience is required.
• Cash handling experience preferred.
• Experience with computers and keyboard operation.

Responsibilities

• Register guests and assign rooms upon arrival.
• Make, change, or cancel reservations at their request.
• Issue room keys and transmit/receive messages.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys securely.
• Attend mandatory meetings.
• Treating others with respect and promoting teamwork at all times.

Skills

Customer service experience

Cash handling experience

Computer skills

Job description

Merete Hotel Management in Hermiston, Oregon is seeking a Front Desk Agent to warmly welcome guests, check them in, and manage room assignments with accuracy.

You will handle reservations, issue room keys, and coordinate with other departments to fulfill guest requests while maintaining a courteous and efficient front desk.

This role emphasizes reliability, teamwork, and adherence to safety and hotel procedures in a fast-paced hospitality environment.