Front Desk Agent- Holiday Inn Express- Bend

Merete Hotel Management; Bend (OR); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Merete Hotel Management is seeking a Front Desk Agent in Bend, OR. You will register guests, handle reservations and payments, and update guest details in the property system. Typical duties include answering phones, coordinating with other departments, and maintaining secure keys.

Strong customer service and cash handling experience are preferred. This role requires punctuality, teamwork, and compliance with safety procedures.

Qualifications

• Customer service experience preferred.
• Prior cash handling experience preferred.
• Experience working with computers and keyboards.

Responsibilities

• Register guests by checking in/out and assigning rooms.
• Make, change, or cancel guest reservations and process payments.
• Update guest information in the computer system as needed.
• Communicate guest needs to other departments and answer phones.
• Maintain keys and assist with shuttle transport if applicable.
• Attend mandatory meetings and follow safety procedures.

Skills

Customer service

Cash handling

Communication

Tools

Hotel reservation system

Computer literacy

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.We offerCompetitive PayFlexible SchedulingCareer Development / Advancement OpportunitiesPaid Time OffHealth BenefitsTravel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.FRONT DESK AGENTAssociates are paid weekly!SUMMARYAccommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.ESSENTIAL FUNCTIONSRegister guests to the proper accommodations upon arrival.Make, change, or cancel guest’s reservations at their request.Accommodate guest with any problems or requests they have.Update information in the computer system as needed.Communicate with other departments to fulfill guest needs.Answer telephones.Maintain keys in secure areas.Attend all mandatory meetings.May be required to drive Shuttle Van if applicable.Report all unsafe conditions immediately.Keep work area neat and organized.Regular and reliable attendance and punctuality are essential functions of this position.Consistently at work and on time, follows instructions and accepts feedback.Complete other duties as assigned by supervisor to include cross training.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONConstantly standing at the Front Desk on tile or carpet.Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.WORKING CONDITIONSWorking with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.SUCCESS FACTORSEffectively and accurately check guests in and out.Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.Follow all safety procedures.Ensure kind and courteous behavior towards coworkers.Communicate effectively both written and verbal with the public and other team members.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.Customer service experience necessary.Prior cash handling experience preferred.Experience working with computers and operating keyboards.Must pass criminal background check.Benefits:* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Paid time off* Parental leave* Referral program* Vision insurance