Front Desk Specialist - Flexible Scheduling & Weekly Pay

Merete Hotel Management; City of Rochester (NY); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete Hotel Management seeks a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You will handle payments, issue keys, and coordinate with housekeeping and other departments to ensure smooth guest experiences.

The role requires strong customer service skills, basic computer and keypad proficiency, and reliable attendance. Weekly pay and benefits are highlighted in the posting.

Qualifications

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.

Responsibilities

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest reservations as requested.
• Update guest information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones and assist guests promptly.
• Maintain and secure hotel keys and access areas.
• Attend mandatory meetings and trainings.
• Possibly drive a Shuttle Van if applicable.
• Report unsafe conditions immediately and keep workspace orderly.
• Maintain consistent, reliable attendance and punctuality.
• Provide respectful, friendly service to all guests.

Skills

Customer service

Cash handling

Computers

Keyboard use

Job description

Merete Hotel Management seeks a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You will handle payments, issue keys, and coordinate with housekeeping and other departments to ensure smooth guest experiences.

The role requires strong customer service skills, basic computer and keypad proficiency, and reliable attendance. Weekly pay and benefits are highlighted in the posting.