Guest Experience Associate — Food & Retail (Fast-Paced)

Royal Farms; Brooklandville (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate in Brooklandville, MD to support store leadership with tasks ensuring safe, efficient and customer-focused operations, including food service preparation, POS transactions, and housekeeping. You will engage customers with friendliness and professionalism, operate registers, and assist with fuel, lottery, and required behind-the-counter items.

Maintain cleanliness, stock shelves, follow safety procedures, and adhere to company standards to

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
• Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
• Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
• Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.
• Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.
• Restock products and supplies to maintain a fully stocked store.
• Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
• Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
• Maintain a clean and organized work area to ensure safe working conditions.
• Immediately report unsafe conditions to store leadership.
• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Independent work

Safety procedures

Job description

Royal Farms is seeking a Customer Service Associate in Brooklandville, MD to support store leadership with tasks ensuring safe, efficient and customer-focused operations, including food service preparation, POS transactions, and housekeeping. You will engage customers with friendliness and professionalism, operate registers, and assist with fuel, lottery, and required behind-the-counter items.

Maintain cleanliness, stock shelves, follow safety procedures, and adhere to company standards to