Guest Experience Associate — Fast-Paced Food & Retail

Royal Farms; Middle River (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Maryland is seeking a Customer Service Associate to support store leadership with tasks across operations, including food service, POS, stocking, and upkeep. You will engage customers with friendliness, accuracy, and efficiency while upholding the Royal Farms standard of excellence.

Responsibilities include greeting customers, handling transactions, preparing made-to-order items, restocking, cleaning, and maintaining safety.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment; reliable team member.
• Ability to learn and follow Royal Farms safety processes.

Responsibilities

• Greet customers and provide friendly, efficient service.
• Assist with product selection and answer inquiries.
• Operate register, process payments, and manage fuel/gift cards.
• Verify ID for age-restricted products.
• Prepare made-to-order food and beverages per recipes.
• Restock products and check expirations.
• Maintain clean, safe store and report hazards.
• Adhere to SOPs and brand standards.
• Perform other duties as assigned.

Skills

Communication

Customer service

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms in Maryland is seeking a Customer Service Associate to support store leadership with tasks across operations, including food service, POS, stocking, and upkeep. You will engage customers with friendliness, accuracy, and efficiency while upholding the Royal Farms standard of excellence.

Responsibilities include greeting customers, handling transactions, preparing made-to-order items, restocking, cleaning, and maintaining safety.