Guest Experience Associate — Fast-Paced Retail

Royal Farms; Kilby Corner (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate in Kilby Corner, Maryland. You will assist the store leadership with daily tasks, engage customers, and handle food service, POS operations, and merchandising to ensure a safe, efficient, and friendly shopping experience.

You will greet customers, process transactions, prepare made-to-order items, stock shelves, and maintain cleanliness and safety per company standards. Weekend and overtime availability may be required.

Qualifications

• Must have strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be able to work independently and in a team.

Responsibilities

• Greet customers and provide outstanding service with a friendly, efficient approach.
• Handle POS transactions, various payment methods, and fuel/gift card activations.
• Prepare made-to-order food and beverages with accuracy and speed.
• Restock shelves and manage product presentation; check expiration dates.
• Maintain store cleanliness and safety; report unsafe conditions.
• Follow safety procedures and company SOPs; support leadership with store operations.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Adaptability

Job description

Royal Farms is seeking a Customer Service Associate in Kilby Corner, Maryland. You will assist the store leadership with daily tasks, engage customers, and handle food service, POS operations, and merchandising to ensure a safe, efficient, and friendly shopping experience.

You will greet customers, process transactions, prepare made-to-order items, stock shelves, and maintain cleanliness and safety per company standards. Weekend and overtime availability may be required.