Guest Experience Associate — Flexible Schedule & Growth

Concord Hospitality Enterprises Co.; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk in Orlando, FL. You will check guests in and out, manage reservations, and assist with requests while maintaining a welcoming lobby environment.

The role requires strong communication, multitasking, and a customer-focused mindset to ensure memorable guest experiences during each stay. Full-time positions include comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Detail-oriented

Cash handling

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk in Orlando, FL. You will check guests in and out, manage reservations, and assist with requests while maintaining a welcoming lobby environment.

The role requires strong communication, multitasking, and a customer-focused mindset to ensure memorable guest experiences during each stay. Full-time positions include comprehensive benefits and opportunities for growth.