Front Desk Guest Experience Specialist - Flexible Schedule

CP Orlando South LLC; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Insurance options

401k matching

Discounted rates

Training & advancement

Job summary

Concord is seeking a Front Desk Clerk at Courtyard by Marriott Orlando South in Orlando, FL. You will greet guests, assist with check-in/out, and provide friendly service to ensure a positive experience throughout the stay.

Responsibilities include handling reservations, answering questions about hotel services, processing payments, and maintaining a clean front desk area while following safety procedures. A professional, reliable, and guest-focused attitude is essential.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

Concord is seeking a Front Desk Clerk at Courtyard by Marriott Orlando South in Orlando, FL. You will greet guests, assist with check-in/out, and provide friendly service to ensure a positive experience throughout the stay.

Responsibilities include handling reservations, answering questions about hotel services, processing payments, and maintaining a clean front desk area while following safety procedures. A professional, reliable, and guest-focused attitude is essential.