Guest Experience Agent — Travel Benefits & PTO

HEI Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation, Sick and Holiday time

Pet insurance

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts in Orlando seeks a Front Desk Associate to warmly greet guests, check them in/out, and promote hotel programs. You will handle payments, input guest details, and provide information on local attractions.

Role requires strong communication, calculator and computer skills, and the ability to stay calm under pressure while delivering exceptional service. Opportunities for growth and a supportive team culture are highlighted.

Qualifications

• Hotel experience preferred.
• Ability to deal with internal and external customers with patience and diplomacy.
• Ability to stand and move throughout front office and perform essential job functions.
• Ability to input information using a moderately complex computer system.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Greet guests with a friendly, sincere welcome and provide accurate information.
• Process check-in/out using the computer system and promote HEI brand programs.
• Verify and imprint credit cards for authorization; handle cash and balance the house bank.
• Answer phones promptly and relay messages to guests.
• Close guest accounts at check-out and address dissatisfaction as needed.
• Resolve guest issues by researching and negotiating appropriate solutions.

Skills

Customer service

Verbal communication

Written communication

Calculator skills

Computer skills

Teamwork

Tools

Calculator

Job description

HEI Hotels & Resorts in Orlando seeks a Front Desk Associate to warmly greet guests, check them in/out, and promote hotel programs. You will handle payments, input guest details, and provide information on local attractions.

Role requires strong communication, calculator and computer skills, and the ability to stay calm under pressure while delivering exceptional service. Opportunities for growth and a supportive team culture are highlighted.