Guest Experience Concierge

Hotel Yountville; Orlando (FL); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Hotel Yountville is seeking a customer-focused Front Desk Associate in Orlando to warmly greet guests, manage check-in/check-out, and handle reservations and payments. You will need strong communication skills and the ability to work efficiently within a team, often on a varied shift schedule.

Responsibilities include accurate billing, knowledge of rates and discounts, and ensuring smooth guest experiences from arrival to departure.

Qualifikationen

• Excellent communication skills, both verbal and written.
• Ability to work as part of a team and provide great guest experiences.
• Proactive and self-motivated with a positive work ethic.
• Willingness to work varying shifts including nights, weekends, and holidays.

Aufgaben

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Post charges accurately and promptly; handle billing and payments.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Kenntnisse

Communication skills

Teamwork

Self-motivation

Flexibility

Jobbeschreibung

Hotel Yountville is seeking a customer-focused Front Desk Associate in Orlando to warmly greet guests, manage check-in/check-out, and handle reservations and payments. You will need strong communication skills and the ability to work efficiently within a team, often on a varied shift schedule.

Responsibilities include accurate billing, knowledge of rates and discounts, and ensuring smooth guest experiences from arrival to departure.