Front Desk Agent — Guest Experience & Flexible Perks

HEI Hotels & Resorts; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with Matching Funds

Paid Time Off

Employee Discounts

Job summary

A leading hotel chain in Orlando is looking for a dedicated guest service representative. You will be responsible for assisting guests during check-in and check-out, providing exceptional service, handling inquiries and complaints, and ensuring a smooth operation at the front desk. Candidates should have strong communication skills, hotel experience is preferred, and the ability to deal effectively with guests. Join a team that focuses on growth and creating memorable experiences for all guests.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with customers requiring patience and tact.
• Effective verbal and written communication skills.
• Ability to input information using a computer system.

Responsibilities

• Greet customers warmly and provide accurate information.
• Assist guests with registration and room assignments.
• Handle cash and balance a house bank.
• Manage guest inquiries and complaints effectively.
• Remain calm during emergencies and heavy activity.

Skills

Hotel experience

Interpersonal communication

Math skills

Customer service

Problem-solving

Emergency response

Adaptability

Job description

A leading hotel chain in Orlando is looking for a dedicated guest service representative. You will be responsible for assisting guests during check-in and check-out, providing exceptional service, handling inquiries and complaints, and ensuring a smooth operation at the front desk. Candidates should have strong communication skills, hotel experience is preferred, and the ability to deal effectively with guests. Join a team that focuses on growth and creating memorable experiences for all guests.