Guest Experience Associate – Flexible Front Desk Role

Hireology

Portland (OR)

On-site

USD 23,000 - 29,000

Full time

14 days+

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Job summary

Hyatt House Mindaro Hotels near Portland International Airport seeks a friendly Guest Services Agent to welcome guests, assist with check-in/out, and provide information on local attractions. You’ll be the first point of contact, creating a warm, memorable stay for every guest.

Responsibilities include handling reservations and payments accurately, responding to inquiries promptly, and coordinating with housekeeping and other departments to maintain smooth operations and a top-notch guest

Qualifications

Genuine passion for hospitality and customer service.
Strong communication and interpersonal skills.
Positive attitude and willingness to learn.
Dependability, professionalism, and attention to detail.
Ability to stay calm and helpful in a fast-paced environment.
Flexibility to work varying shifts, including weekends and holidays.
Previous hotel or customer service experience is preferred but not required.
A valid driver's license with a clean 3-year MVR is required.

Responsibilities

Welcome Guests with a warm, friendly, and professional demeanor.
Manage Guest check-ins, check-outs, reservations, and payments accurately.
Respond to Guest questions, requests, and concerns promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Communicate effectively with housekeeping, maintenance, and other departments.
Maintain accurate Guest records and follow hotel procedures.
Support a positive, collaborative work environment while delivering exceptional hospitality.