Guest Experience Concierge

Hyatt-House-Beaverton; Beaverton (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt-House-Beaverton is seeking a front desk associate to warmly greet guests, register arrivals, process payments, and provide information about local attractions. The role emphasizes excellent guest service, accuracy in cash handling, and smooth coordination with team members.

The ideal candidate will speak the primary workplace language, multi-task efficiently, and maintain up-to-date knowledge of hotel services and neighborhood offerings.

Qualifications

• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.

Skills

Guest service

Team player

Communication

Attention to detail

Multitasking

Education

High School diploma

Job description

Hyatt-House-Beaverton is seeking a front desk associate to warmly greet guests, register arrivals, process payments, and provide information about local attractions. The role emphasizes excellent guest service, accuracy in cash handling, and smooth coordination with team members.

The ideal candidate will speak the primary workplace language, multi-task efficiently, and maintain up-to-date knowledge of hotel services and neighborhood offerings.