Hotel Front Desk & Guest Services Associate (Part-Time)

Colwen Management Inc; Portland (ME); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

HRA Coverage

Vision Insurance

Flexible Spending Accounts

Employee Discounts

401K Employer Match

Hotel Discounts

Associate Discounts

Training & Development

Job summary

Portland Harbor Hotel, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. You will register guests, make reservations, and provide information about the hotel and the local area.

If you have guest-service experience and strong communication skills, we’d like to meet you. Knowledge of local attractions helps, and you should be comfortable learning the property management system and working a 7-day rotating schedule including nights and weekends.

Qualifications

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
• Provide exceptional guest service
• Efficiently manage the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area and hotel offerings
• Ensure prompt delivery of billing to guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Guest relations

Tools

Microsoft Office

Property Management System (PMS)

Job description

Portland Harbor Hotel, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. You will register guests, make reservations, and provide information about the hotel and the local area.

If you have guest-service experience and strong communication skills, we’d like to meet you. Knowledge of local attractions helps, and you should be comfortable learning the property management system and working a 7-day rotating schedule including nights and weekends.