Guest Services Front Desk Agent (Portland)

Pdk Airport LLC DBA Holiday Inn Portland Airport; Portland (OR); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Employee hotel discounts worldwide

Job summary

Pdk Airport LLC DBA Holiday Inn Portland Airport is seeking a Front Desk Associate to greet guests with a warm smile, handle check-ins and check-outs, and assist with reservations.

You will provide information about amenities and local attractions, resolve concerns with care and urgency, and coordinate with housekeeping to ensure a smooth experience. Training will be provided for the right candidate. If you value teamwork and fast-paced service, join us at Holiday Inn Portland Airport.

Qualifications

• Guest-facing role experience preferred.
• Ability to resolve guest questions with courtesy.
• Basic computer skills and comfort using multiple systems.
• Oregon Food Handlers Card required.
• Experience in hospitality or customer service training offered.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Handle check-ins and check-outs efficiently and accurately.
• Answer phones and assist with reservations.
• Provide information about hotel amenities and local attractions.
• Resolve guest questions and concerns with care and urgency.
• Process payments and balance shift transactions.
• Coordinate with housekeeping and maintenance to ensure a smooth guest experience.

Skills

Customer service

Communication

Problem solving

Multitasking

Dependability

Tools

PMS software

Hospitality software

Job description

Pdk Airport LLC DBA Holiday Inn Portland Airport is seeking a Front Desk Associate to greet guests with a warm smile, handle check-ins and check-outs, and assist with reservations.

You will provide information about amenities and local attractions, resolve concerns with care and urgency, and coordinate with housekeeping to ensure a smooth experience. Training will be provided for the right candidate. If you value teamwork and fast-paced service, join us at Holiday Inn Portland Airport.