Guest Services Agent - Hyatt House & Mindaro PDX

Vesta Hospitality; Vancouver (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Vesta Hospitality is seeking a friendly Guest Services Agent for our Hyatt House & Mindaro properties near Portland International Airport. You will be the first point of contact, helping create a welcoming atmosphere and ensuring guests have a memorable stay.

Responsibilities include handling check-ins/outs, reservations, and payments while answering questions and sharing local information. Collaboration with housekeeping and maintenance is essential to deliver outstanding hospitality.

Qualifications

• Hospitality and customer service experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Responsibilities

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage guest check-ins, check-outs, reservations, and payments accurately.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

Skills

Hospitality

Customer Service

Communication

Interpersonal Skills

Flexible

Attention to Detail

Job description

Are you passionate about hospitality and creating memorable experiences? We are seeking a friendly, dependable, and service oriented Guest Services Agent to join our team at our exciting new Hyatt House & Mindaro properties near Portland International Airport!

As the first point of contact for our Guests, you will play an important role in creating a welcoming atmosphere and ensuring every Guest enjoys a positive and memorable stay.

What YOU'LL DO

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage Guest check-ins, check-outs, reservations, and payments accurately.
• Respond to Guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate Guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

What WE'RE LOOKING FOR

• A genuine passion for hospitality and customer service.
• Strong communication and interpersonal skills.
• A positive attitude and a willingness to learn.
• Dependability, professionalism, and attention to detail.
• The ability to remain calm and helpful in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Previous hotel or customer service experience is preferred but not required.
• A valid Drivers License and clean MVR (last 3 years) is required.

Why Join Us?

• Be part of an exciting new Hyatt House property.
• Work alongside a supportive and welcoming team.
• Develop your hospitality skills and grow your career.
• Make a meaningful impact on the Guest experience every day.