Guest Services & Front Desk Specialist

Sojourn Suites (soon to be Hyatt House & Mindaro by JDV); Portland (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

Hyatt House & Mindaro Hotels is seeking a Guest Services Agent near Portland International Airport. You will be the first point of contact, ensuring a welcoming atmosphere and memorable stays.

Responsibilities include check-ins/outs, reservations, payments, and providing local information. Ideal candidates have hospitality passion, strong communication, and the ability to stay calm in a fast-paced environment. Prior hotel experience is a plus. This is an on-site opportunity with flexible shifts.

Qualifications

• A genuine passion for hospitality and customer service.
• Strong communication and interpersonal skills.
• A positive attitude and a willingness to learn.
• Dependability, professionalism, and attention to detail.
• The ability to remain calm and helpful in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Previous hotel or customer service experience is preferred but not required.
• A valid driver's license and a 3 years clean MVR is required.

Responsibilities

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage guest check-ins, check-outs, reservations, and payments accurately.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Positive attitude

Dependability

Attention to detail

Calm under pressure

Flexibility

Job description

Hyatt House & Mindaro Hotels is seeking a Guest Services Agent near Portland International Airport. You will be the first point of contact, ensuring a welcoming atmosphere and memorable stays.

Responsibilities include check-ins/outs, reservations, payments, and providing local information. Ideal candidates have hospitality passion, strong communication, and the ability to stay calm in a fast-paced environment. Prior hotel experience is a plus. This is an on-site opportunity with flexible shifts.