Guest Services Agent — Create Memorable Stays

Vesta Hospitality; Vancouver (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Vesta Hospitality is seeking a friendly Guest Services Agent for our Hyatt House & Mindaro properties near Portland International Airport. You will be the first point of contact, helping create a welcoming atmosphere and ensuring guests have a memorable stay.

Responsibilities include handling check-ins/outs, reservations, and payments while answering questions and sharing local information. Collaboration with housekeeping and maintenance is essential to deliver outstanding hospitality.

Qualifications

• Hospitality and customer service experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Responsibilities

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage guest check-ins, check-outs, reservations, and payments accurately.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

Skills

Hospitality

Customer Service

Communication

Interpersonal Skills

Flexible

Attention to Detail

Job description

Vesta Hospitality is seeking a friendly Guest Services Agent for our Hyatt House & Mindaro properties near Portland International Airport. You will be the first point of contact, helping create a welcoming atmosphere and ensuring guests have a memorable stay.

Responsibilities include handling check-ins/outs, reservations, and payments while answering questions and sharing local information. Collaboration with housekeeping and maintenance is essential to deliver outstanding hospitality.