Guest Services Representative AM Shift

Sojourn Suites (soon to be Hyatt House & Mindaro by JDV); Portland (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

Hyatt House & Mindaro Hotels is seeking a Guest Services Agent near Portland International Airport. You will be the first point of contact, ensuring a welcoming atmosphere and memorable stays.

Responsibilities include check-ins/outs, reservations, payments, and providing local information. Ideal candidates have hospitality passion, strong communication, and the ability to stay calm in a fast-paced environment. Prior hotel experience is a plus. This is an on-site opportunity with flexible shifts.

Qualifications

• A genuine passion for hospitality and customer service.
• Strong communication and interpersonal skills.
• A positive attitude and a willingness to learn.
• Dependability, professionalism, and attention to detail.
• The ability to remain calm and helpful in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Previous hotel or customer service experience is preferred but not required.
• A valid driver's license and a 3 years clean MVR is required.

Responsibilities

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage guest check-ins, check-outs, reservations, and payments accurately.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Positive attitude

Dependability

Attention to detail

Calm under pressure

Flexibility

Job description

GREAT TEAMS | GREAT EXPERIENCES | GREAT RESULTS

GUEST SERVICES AGENT

Hyatt House & Mindaro Hotels

Are you passionate about hospitality and creating memorable experiences? We are seeking a friendly, dependable, and service oriented Guest Services Agent to join our team at our exciting new Hyatt House property near Portland International Airport!

As the first point of contact for our Guests, you will play an important role in creating a welcoming atmosphere and ensuring every Guest enjoys a positive and memorable stay.

What You’ll Do

• Welcome Guests with a warm, friendly, and professional demeanor.
• Manage Guest check-ins, check-outs, reservations, and payments accurately.
• Respond to Guest questions, requests, and concerns promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Maintain accurate Guest records and follow hotel procedures.
• Support a positive, collaborative work environment while delivering exceptional hospitality.

What We’re Looking For

• A genuine passion for hospitality and customer service.
• Strong communication and interpersonal skills.
• A positive attitude and a willingness to learn.
• Dependability, professionalism, and attention to detail.
• The ability to remain calm and helpful in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Previous hotel or customer service experience is preferred but not required.
• A valid Drivers License and a 3 years cleanMVR is required.

Why Join Us?

• Be part of an exciting new Hyatt House property.
• Work alongside a supportive and welcoming team.
• Develop your hospitality skills and grow your career.
• Make a meaningful impact on the Guest experience every day.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.