Guest Experience Associate: BOPIS & Returns

Bloomingdale's Inc.; El Paso, Northern (TX, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Learning and leadership development

Volunteer opportunities

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in a fast-paced environment at our El Paso store. You will support BOPS, returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

Join a team that values guest hospitality, teamwork, and a customer-centric approach. Flexible schedules include nights, weekends, and holidays with opportunities for growth and benefits.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Strong multitasking and problem-solving with a customer-first mindset.
• Ability to learn promotions and product knowledge quickly.
• Effective communication with customers and colleagues.
• Able to operate cash register and handle transactions.
• Read English and follow employment policies.

Responsibilities

• Greet customers warmly and help ensure a clean, organized pickup and return area.
• Assist in all At Your Service tasks including BOPS and curbside pickup.
• Support transactions and ensure a smooth checkout experience for customers.
• Promote loyalty benefits and help customers enroll or use services.
• Collaborate with team to meet sales goals and provide excellent service.

Skills

Flexible availability

Customer service mindset

Multitasking

Attention to detail

Team player

Problem-solving

Communication skills

Tools

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in a fast-paced environment at our El Paso store. You will support BOPS, returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

Join a team that values guest hospitality, teamwork, and a customer-centric approach. Flexible schedules include nights, weekends, and holidays with opportunities for growth and benefits.