Guest Experience Associate: BOPIS & In-Store Service

Macy's; Milford (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

financial advice

Job summary

Macy's in Milford CT is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem-solving, and a customer-first mindset. Shifts include nights, weekends, and holidays; you’ll work in a fast-paced environment and help keep the sales floor inviting and organized for

Qualifications

• Must be able to communicate effectively with customers and coworkers.
• Read and understand employment policies and safety rules in English.
• Able to use electronic devices and point-of-sale systems.
• Willingness to work varied shifts including nights, weekends and holidays.

Responsibilities

• Greet customers warmly and support Buy Online Pickup In Store (BOPS).
• Assist with transactions and ensure the pickup area is organized.
• Keep the area clean and curbside services running smoothly.
• Promote Macy's loyalty benefits and thank customers by name.

Skills

Flexible availability

Customer service

Communication skills

Problem solving

Teamwork

Reading policies in English

Job description

Macy's in Milford CT is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem-solving, and a customer-first mindset. Shifts include nights, weekends, and holidays; you’ll work in a fast-paced environment and help keep the sales floor inviting and organized for