Customer Experience Associate — BOPS & In-Store Pickup

Macy's; Natick (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employee discounts

Job summary

Macy's is hiring an At Your Service Center Colleague in Natick, MA to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups and in-store transactions while upholding Macy's service standards.

The role requires excellent multitasking, a customer-first mindset and flexible shifts including nights, weekends and holidays. You'll help keep the store inviting and ensure customers feel welcome from entry to checkout.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Read and understand policies and safety rules in English.
• Able to communicate effectively with customers and colleagues.
• Be comfortable using electronic devices and checkout systems.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, order pick-ups, and related tasks.
• Maintain a clean, organized, and inviting shopping space.
• Assist customers in total store fulfillment and ensure smooth pickup experience.
• Work toward sales goals and provide genuine hospitality to customers.

Skills

Flexible availability

Customer service

Communication

Team collaboration

Problem solving

Job description

Macy's is hiring an At Your Service Center Colleague in Natick, MA to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups and in-store transactions while upholding Macy's service standards.

The role requires excellent multitasking, a customer-first mindset and flexible shifts including nights, weekends and holidays. You'll help keep the store inviting and ensure customers feel welcome from entry to checkout.