Guest Experience Associate – BOPIS, Pickup & Service

Macy's; Manhasset (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague in New York to deliver a seamless shopping experience, supporting BOPS, returns, order pickups, and related tasks. The role emphasizes customer-first hospitality, team collaboration, and maintaining an inviting store environment.

Full-time or part-time shifts include weekends and holidays; flexibility is essential as schedules vary to meet business needs. You play a key role in helping customers feel welcome from the moment they walk in.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to understand and communicate effectively with customers, co-workers and supervisors.
• Good reading of employment policies and safety rules in English.

Responsibilities

• Assist customers with Buy Online Pickup In Store, merchandise returns and order pickups.
• Maintain a clean, organized, and inviting shopping area.
• Support As Your Service activities and uphold Macy's service standards.

Skills

Flexible availability

Customer service mindset

Teamwork

Communication skills

Multitasking

Job description

Macy's is seeking an At Your Service Center Colleague in New York to deliver a seamless shopping experience, supporting BOPS, returns, order pickups, and related tasks. The role emphasizes customer-first hospitality, team collaboration, and maintaining an inviting store environment.

Full-time or part-time shifts include weekends and holidays; flexibility is essential as schedules vary to meet business needs. You play a key role in helping customers feel welcome from the moment they walk in.