Operational Support Specialist (Corporate Support)

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking an Operational Support Specialist in Miami Beach, Florida. This role is vital for enhancing the resident and guest experience through effective front desk operations and amenity management. Responsibilities include managing guest inquiries, overseeing amenity areas for cleanliness and safety, and ensuring compliance with regulations.

The ideal candidate will possess strong customer service skills and the ability to handle high-pressure situations. Flexibility in work hours is essential, along with the willingness to support multiple properties.

Qualifications

• Strong interpersonal, communication, and customer service skills.
• Proven experience in hospitality, concierge, security, or property management.
• Ability to work collaboratively with on-site teams and leadership.

Responsibilities

• Serve as the first point of contact for residents and visitors.
• Oversee pool, beach, fitness, and other amenity areas.
• Monitor and control building access in accordance with procedures.

Skills

Strong interpersonal, communication, and customer service skills

Proven experience in hospitality or guest-facing roles

Ability to remain professional in high-pressure situations

Strong situational awareness and problem-solving abilities

Job description

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas.

Amenity operations are an integrated function of this role and are not a standalone position.

Key Responsibilities

Front-of-House & Guest Experience

• Serve as the first point of contact for residents, guests, and visitors
• Deliver a professional, welcoming, and service-oriented experience
• Manage guest inquiries, concerns, and complaints with calm, effective resolution
• Provide information regarding property rules, amenities, and services
• Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones
• Escalate issues appropriately while maintaining guest confidence and safety

Operational & Amenity Support

• Support multiple properties and shifts within a designated region
• Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles
• Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness
• Monitor vendor performance related to amenities and report concerns to management
• Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times
• Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation
• Support special events, projects, and service enhancements at the amenity level

Safety, Access & Compliance

• Monitor and control building access in accordance with security and credentialing procedures
• Ensure compliance with Association Rules and Regulations
• Observe and report safety hazards, incidents, or malfunctions immediately
• Track guest interactions, incidents, and resolutions using company systems and logs

Qualifications & Skills

• Strong interpersonal, communication, and customer service skills
• Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred
• Ability to remain professional and composed in high-pressure situations
• Versatility to support multiple FOH and amenity-related functions
• Strong situational awareness and problem-solving abilities
• Basic reporting, documentation, and administrative skills
• Ability to work collaboratively with on-site teams and leadership

Schedule & Work Environment

• Flexible availability, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors
• Willingness to travel between KWPMC properties as operational needs require

Scope Clarification: This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs.