Concierge Front Desk Specialist - Resident Services

KW Property Management; Miami Beach (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

KW Property Management in Miami Beach, FL seeks a Front Desk Team Member to deliver excellent customer service to residents and guests while supporting security procedures and daily operations.

Core duties include greeting visitors, monitoring entry points, updating resident information, handling calls professionally, reporting incidents, and maintaining key control. A high school diploma and six months of related experience are required.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Drivers License

Responsibilities

• Greet all guests entering the community and maintain high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and others to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the computer database.
• Use professional phone etiquette for all inquiries; provide clear, courteous information.
• Report violations of Rules and Regulations and safety concerns as observed.
• Maintain security by managing the key control system and reporting any issues.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies; coordinate with security and management.
• Write daily activity and incident reports; document maintenance needs and irregularities.
• Assist with valet duties as required by shift schedules.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

High school diploma or GED

Tools

Office software

Job description

KW Property Management in Miami Beach, FL seeks a Front Desk Team Member to deliver excellent customer service to residents and guests while supporting security procedures and daily operations.

Core duties include greeting visitors, monitoring entry points, updating resident information, handling calls professionally, reporting incidents, and maintaining key control. A high school diploma and six months of related experience are required.