Guest Experience Ambassador – On-site Retail Center

Jones Lang LaSalle Incorporated; Washington (District of Columbia); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision Care

Paid parental leave

PTO & Company Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated seeks a Hospitality Ambassador to welcome guests at a Washington, DC retail center. You will deliver professional service, provide directions, and share local dining and attraction recommendations to visitors.

The role emphasizes guest engagement, collaboration with retail partners, and promoting gift cards while keeping up with local events and trends. On-site, 40 hours weekly, with weekend availability.

Qualifications

• Two or more years of hospitality, customer service, or retail experience.
• Excellent communication with a polished, professional demeanor.
• Strong problem-solving and the ability to multitask in a fast-paced setting.
• Collaborative team player with interpersonal skills.
• Proficient with Microsoft Office and Google Workspace.

Responsibilities

• Deliver welcoming, professional customer service to all guests.
• Provide directions, recommendations on retailers, dining, and local attractions.
• Maintain guest service materials and maps at the desk.
• Collaborate with on-site partners to build strong relationships.
• Promote and sell property gift cards to meet center goals.
• Stay informed about local events and nearby hotspots.

Skills

Hospitality experience

Customer service

Communication skills

Team player

Multitasking

Tech proficiency

Tools

Microsoft Office

Google Workspace

Job description

Jones Lang LaSalle Incorporated seeks a Hospitality Ambassador to welcome guests at a Washington, DC retail center. You will deliver professional service, provide directions, and share local dining and attraction recommendations to visitors.

The role emphasizes guest engagement, collaboration with retail partners, and promoting gift cards while keeping up with local events and trends. On-site, 40 hours weekly, with weekend availability.