Guest Experience Ambassador | Front Desk

Jones Lang LaSalle Incorporated; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in San Francisco, CA is seeking a Guest Services Ambassador to welcome visitors, manage the reception, and coordinate day-to-day operations in a fast-paced corporate setting.

You'll greet guests, handle inquiries, book conference rooms, oversee access control, and partner with facilities and security to ensure a smooth experience for clients and employees. This is an on-site, full-time role with morning shifts in a dynamic workplace.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, hospitality, or front desk experience.
• Excellent verbal and written communication skills with a professional and approachable demeanor.
• Strong organizational abilities and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining composure.

Responsibilities

• Greet all visitors, clients, and employees with a warm, professional demeanor and manage the visitor registration process.
• Coordinate conference room bookings, catering requests, and special event logistics to ensure seamless workplace operations.
• Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to appropriate parties.
• Maintain a clean, organized, and welcoming reception area that reflects the professional standards of our clients.
• Monitor building access and security protocols, ensuring compliance with safety procedures and visitor management systems.
• Support workplace services teams with administrative tasks, mail distribution, and supply management.
• Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly.

Skills

Customer service

Front desk experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate degree or relevant certifications in hospitality or business

Tools

Microsoft Office

Job description

Jones Lang LaSalle (JLL) in San Francisco, CA is seeking a Guest Services Ambassador to welcome visitors, manage the reception, and coordinate day-to-day operations in a fast-paced corporate setting.

You'll greet guests, handle inquiries, book conference rooms, oversee access control, and partner with facilities and security to ensure a smooth experience for clients and employees. This is an on-site, full-time role with morning shifts in a dynamic workplace.