Guest Experience Ambassador - On-site Concierge

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision Care

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Site Experience Coordinator in Seattle to elevate guest experiences and manage front-of-house operations.

You will greet guests, serve as the information hub, handle data and badges, assist with on-site events, and help meet facility KPIs while maintaining security and hospitality standards. The role is on-site with standard Monday–Friday hours and full benefits.

Qualifications

• At least two years of customer service experience, preferably in hotels, resorts, retail, fine dining, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the ability to adapt to new processes and systems.
• Excellent organization and communication skills in English.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies with professionalism while maintaining high service levels.

Responsibilities

• Elevate the guest journey with personalized greetings and attentive service, creating memorable brand experiences.
• Serve as the central information hub connecting employees, visitors, and vendors to resources and answers.
• Input and manage data, track visitors, and use dashboards to generate data-driven insights.
• Assist with badge management, onboarding, offboarding, and inventory of security items.
• Support onsite events, check-ins, and guest arrival experiences.

Skills

Customer service

Communication

Hospitality mindset

English proficiency

Microsoft Google Suite

Tools

Dashboard platforms

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Site Experience Coordinator in Seattle to elevate guest experiences and manage front-of-house operations.

You will greet guests, serve as the information hub, handle data and badges, assist with on-site events, and help meet facility KPIs while maintaining security and hospitality standards. The role is on-site with standard Monday–Friday hours and full benefits.