Guest Experience Ambassador — Lobby & Front Desk

Compass Group USA; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Lobby Ambassador in New York. You will be the first point of contact, delivering a polished, welcoming experience and overseeing daily front desk operations.

The role emphasizes guest service, security procedures, and efficient visitor flow. Ideal candidates are friendly, organized, and reliable, with strong interpersonal skills and attention to detail to ensure every guest feels valued and attended to.

Qualifications

• Experience in customer-facing front desk or reception roles is preferred.
• Ability to manage multiple tasks with a friendly, professional approach.
• Strong interpersonal skills and a professional appearance.

Responsibilities

• Greet visitors and employees warmly, manage check-in/check-out, and issue badges.
• Maintain a professional, secure lobby environment and coordinate access control.
• Support daily front desk operations and ensure a smooth visitor flow.

Skills

Warm demeanor

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Education

High school or equivalent

Tools

Visitor management system

Job description

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Lobby Ambassador in New York. You will be the first point of contact, delivering a polished, welcoming experience and overseeing daily front desk operations.

The role emphasizes guest service, security procedures, and efficient visitor flow. Ideal candidates are friendly, organized, and reliable, with strong interpersonal skills and attention to detail to ensure every guest feels valued and attended to.