Guest Experience Specialist — Front Desk & Visitor Services

Rapport Guest Services; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, seeks a Guest Experience Ambassador to join our Operations Team in Los Angeles. You’ll be the first point of contact at the front desk, providing administrative support, assisting visitors, distributing mail/packages, and helping run the office smoothly.

This on-site role offers comprehensive benefits as part of a global hospitality network and opportunities to grow within the organization.

Responsibilities

• Greet and assist guests at front desk; enforce NDA/badge/camera rules.
• Notify employees/HR of freelancers/visitors arrivals.
• Create and manage temporary badges for staff, contractors, visitors.
• Answer and transfer calls to designated staff.
• Maintain visitor logs with accurate dates.
• Manage front desk and keep reception tidy and stocked.
• Ensure computer monitors are on/off at shift start/end.
• Oversee parking list records and tags.
• Manage packages: deliveries, logs, and recipients.
• Coordinate weekly agency communications with updates.
• Receive, sort, and forward mail; coordinate pickup/delivery.
• Open/close visitor area.
• Perform other duties as assigned.

Job description

Rapport, a division of FLIK Hospitality Group, seeks a Guest Experience Ambassador to join our Operations Team in Los Angeles. You’ll be the first point of contact at the front desk, providing administrative support, assisting visitors, distributing mail/packages, and helping run the office smoothly.

This on-site role offers comprehensive benefits as part of a global hospitality network and opportunities to grow within the organization.