Guest Experience Ambassador - Front Desk

Comfort Inn; Ohio; Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Comfort Inn in Ohio is seeking a front desk associate to deliver outstanding guest service and connect with guests to ensure a memorable stay. You will participate in staff meetings, assist guests with reservations and promotions, and maintain thorough knowledge of policies and procedures.

The ideal candidate has a high school diploma, can work with minimal supervision, and demonstrates a positive, professional attitude.

Qualifikationen

• High-school diploma required; some college preferred.
• Ability to work with minimal supervision.
• Positive, professional, service-oriented attitude and ability to communicate this attitude to staff, guests and management.
• Strong problem resolution skills; manage dissatisfied guests calmly and present solutions.
• Excellent discretionary judgment to evaluate problems and determine solutions.
• Ability to gather information from multiple systems to review and resolve problems.
• Excellent verbal and written communication skills.
• Uphold Choice's Values & Performance Principles in communications and service.

Aufgaben

• Providing exceptional service by connecting to guests to make a better experience for each and every person who stays at our hotel.
• Participates in regular staff meetings and/or recurrent training.
• Maintain thorough knowledge of reservation policies, promotions.

Kenntnisse

Guest service

Communication

Problem resolution

Professional attitude

Team coordination

Ausbildung

High-school diploma

Some college

Jobbeschreibung

Comfort Inn in Ohio is seeking a front desk associate to deliver outstanding guest service and connect with guests to ensure a memorable stay. You will participate in staff meetings, assist guests with reservations and promotions, and maintain thorough knowledge of policies and procedures.

The ideal candidate has a high school diploma, can work with minimal supervision, and demonstrates a positive, professional attitude.