Guest Experience Front Desk Agent

Innvite Hospitality; Zanesville (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Innvite Hospitality in Ohio seeks a Front Desk Associate to warmly welcome guests, handle check-in/check-out, manage reservations and front desk operations.

You will perform PMS tasks, cash handling, switchboard duties, nightly audits, and maintain a neat lobby while delivering courteous service. This role requires clear English, basic math, computer skills, and the ability to multitask under busy periods; prior night audit or accounting training is a plus.

Qualifications

• Fluent verbal and written English (Spanish bonus).
• Basic math skills.
• Handwriting ability.
• Computer skills, keyboard and typing.
• Operate a 10-key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently, with little supervision.
• Ability to complete multiple tasks simultaneously.
• Night Audit / Basic Accounting skills training.

Responsibilities

• Check-in and check-out guests according to hotel standards.
• Operate PMS and perform front desk tasks accurately.
• Handle cash and credit card transactions.
• Answer switchboard calls with telephone etiquette.
• Follow front office emergency/security procedures.
• Process reservations for guests and meeting rooms.
• Assist with administrative duties as assigned by management.
• Keep front desk and lobby neat and tidy daily.
• Set up breakfast bar and monitor bar/table cleanliness.
• Perform minor decision making as needed.
• Take group reservations and set up blocks.
• Sell guest rooms for new arrivals and phone inquiries.
• Follow policies and procedures in the employee handbook.
• Maintain neat, clean appearance and nametag.
• Operate laundry as directed.
• Maintain professional attitude with guests, associates and vendors.

Skills

English fluency

Basic math

Handwriting

Computer skills

10-key calculator

Customer service

Independent work

Multitasking

Night audit training

Job description

Innvite Hospitality in Ohio seeks a Front Desk Associate to warmly welcome guests, handle check-in/check-out, manage reservations and front desk operations.

You will perform PMS tasks, cash handling, switchboard duties, nightly audits, and maintain a neat lobby while delivering courteous service. This role requires clear English, basic math, computer skills, and the ability to multitask under busy periods; prior night audit or accounting training is a plus.