Guest Experience Specialist - Front Desk

TPG Hotels and Resorts; Youngstown (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Hotel discounts within the TPG portfolio

Job summary

A leading hotel company in Youngstown, Ohio is looking for a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out processes, managing reservations, answering inquiries, and ensuring a welcoming experience. Candidates should have strong communication skills and a service-oriented mindset. This role offers competitive benefits including health insurance and retirement plans.

Qualifications

• Strong guest service orientation required.
• Basic accounting skills preferred.
• Proficient in computer use and office equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests and assist with the check-in process.
• Handle check-out procedures and process payments.
• Answer incoming calls and respond to inquiries.
• Manage room reservations and cancellations.
• Assist guests with requests and resolve complaints.
• Monitor access and maintain security protocols.
• Handle cash transactions accurately.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Organizational skills

Time management skills

Education

High school education or equivalent experience

Job description

A leading hotel company in Youngstown, Ohio is looking for a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out processes, managing reservations, answering inquiries, and ensuring a welcoming experience. Candidates should have strong communication skills and a service-oriented mindset. This role offers competitive benefits including health insurance and retirement plans.