Guest Experience Specialist - Front Desk

TPG Hotels & Resorts, Inc.; Youngstown (OH); Vor Ort; USD 28.000 - 35.000; Vollzeit

Benefits dieser Stelle

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Hotel discounts within the TPG portfolio

Zusammenfassung

A leading hotel company in Youngstown, Ohio is looking for a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out processes, managing reservations, answering inquiries, and ensuring a welcoming experience. Candidates should have strong communication skills and a service-oriented mindset. This role offers competitive benefits including health insurance and retirement plans.

Qualifikationen

• Strong guest service orientation required.
• Basic accounting skills preferred.
• Proficient in computer use and office equipment.
• Excellent written and verbal communication skills.

Aufgaben

• Greet guests and assist with the check-in process.
• Handle check-out procedures and process payments.
• Answer incoming calls and respond to inquiries.
• Manage room reservations and cancellations.
• Assist guests with requests and resolve complaints.
• Monitor access and maintain security protocols.
• Handle cash transactions accurately.

Kenntnisse

Guest service orientation

Basic accounting skills

Communication skills

Organizational skills

Time management skills

Ausbildung

High school education or equivalent experience

Jobbeschreibung

A leading hotel company in Youngstown, Ohio is looking for a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out processes, managing reservations, answering inquiries, and ensuring a welcoming experience. Candidates should have strong communication skills and a service-oriented mindset. This role offers competitive benefits including health insurance and retirement plans.