Guest Experience Concierge

HI - Cleveland Clinic (CLEEA); Cleveland (OH); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts in Cleveland, OH is seeking a Front Desk Agent to deliver warm, seamless arrivals and departures for guests. You’ll handle bookings, transactions, and local information with a focus on creating a memorable stay.

You’ll be the first point of contact, greet guests, manage check-ins/outs, and respond to requests while upholding safety and brand standards. A high school diploma and customer-service experience are preferred.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to handle guest questions and concerns professionally.
• Comfort with basic math, reading, writing and computer use.
• Flexibility to work night, weekend and holiday shifts.
• High school diploma; college degree a bonus but not required.

Aufgaben

• Warmly greet guests and manage check-in/check-out procedures.
• Handle guest transactions and reservations.
• Acknowledge loyalty program members and returning guests.
• Provide local information and upsell services where appropriate.
• Maintain safety procedures and report incidents as required.
• Respond to guest requests and coordinate with team to meet needs.

Kenntnisse

Communication

Problem-solving

Multilingual (bonus)

Tech-savvy

Flexibility

Customer service

Ausbildung

High school diploma

Jobbeschreibung

IHG Hotels & Resorts in Cleveland, OH is seeking a Front Desk Agent to deliver warm, seamless arrivals and departures for guests. You’ll handle bookings, transactions, and local information with a focus on creating a memorable stay.

You’ll be the first point of contact, greet guests, manage check-ins/outs, and respond to requests while upholding safety and brand standards. A high school diploma and customer-service experience are preferred.