Guest Experience Specialist - Front Desk

Indus Hotel; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Critical and Accident Insurance

PTO

Job summary

Indus Hotel in Columbus, OH seeks a Front Desk Clerk to greet guests, process transactions, answer calls, and manage front desk operations. The role supports the Front Office Supervisor and upholds brand standards for guest satisfaction.

Responsibilities include up-selling, coordinating arrivals/departures, cash handling per procedures, and reporting daily activities. Must wear uniform, be flexible for shifts, and maintain professional guest relations.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficiency in English.
• Ability to handle front desk operations and cash handling.

Responsibilities

• Greet guests and handle guest transactions at the front desk.
• Answer telephone and assist guests with requests.
• Coordinate daily arrivals and departures and special requests.
• Follow front desk cash handling procedures.
• Maintain neat front desk area and communicate with other departments.

Skills

Interpersonal skills

Customer service

English proficiency

Tools

PMS system

Job description

Indus Hotel in Columbus, OH seeks a Front Desk Clerk to greet guests, process transactions, answer calls, and manage front desk operations. The role supports the Front Office Supervisor and upholds brand standards for guest satisfaction.

Responsibilities include up-selling, coordinating arrivals/departures, cash handling per procedures, and reporting daily activities. Must wear uniform, be flexible for shifts, and maintain professional guest relations.