Guest Experience Ambassador — Front Desk

Pyramid Cleveland East Management LLC; Ohio; On-site; USD 17,000 - 24,000; Full time

Job summary

Pyramid Global Hospitality in Beachwood, Ohio, is seeking a Front Desk Agent to greet guests, check in/out, and provide information about the hotel and local area. You will be the first impression, delivering warm, professional service and solving guest needs with a proactive approach.

The ideal candidate has a high school diploma, strong communication skills, computer proficiency, and the ability to work a fast-paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Computer skills and familiarity with front desk software.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting and stand for long periods.
• Available to work weekends and holidays.

Responsibilities

• Check guests in and out, collect accurate information and note special requests.
• Provide guest information about hotel amenities and local area.
• Resolve issues and WOW guests through proactive service recovery.
• Promote and sell hotel programs and offerings.
• Coordinate with other departments and maintain the house bank.
• Follow posted procedures for charges, deposits, and refunds.

Skills

Outgoing personality

Computer skills

Verbal & written communication

Fast-paced work

Customer service mindset

Education

High school diploma

Job description

Pyramid Global Hospitality in Beachwood, Ohio, is seeking a Front Desk Agent to greet guests, check in/out, and provide information about the hotel and local area. You will be the first impression, delivering warm, professional service and solving guest needs with a proactive approach.

The ideal candidate has a high school diploma, strong communication skills, computer proficiency, and the ability to work a fast-paced environment, including weekends and holidays.