Guest Experience Ambassador - Front Desk

Clear Destination Inc.; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Dallas is seeking a friendly Front Office Guest Services representative to welcome guests, assist with check-in/check-out, and promote hotel services.

This on-site role focuses on creating a positive first impression and helping guests feel cared for from arrival to departure. The position requires clear English communication, cash handling, multitasking, and a courteous, professional demeanor.

Qualifications

• Ability to communicate clearly and pleasantly in English.
• Strong customer-relations skills and guest-focused attitude.
• Ability to handle upset guests with composure.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and basic data entry.
• Cashier experience and basic accounting skills.
• Ability to work quickly and accurately under pressure.
• Knowledge of hotel facilities, services, and amenities.
• Multitask and manage multiple requests simultaneously.
• Excellent attendance and punctuality.
• Knowledge of surrounding area and attractions.
• Willingness to participate in training and team activities.

Responsibilities

• Greet guests and visitors warmly and assist with inquiries.
• Register guests efficiently for check-in and check-out.
• Inform guests about hotel rates, services, hours, and amenities.
• Assist with room changes and special requests.
• Maintain key control and security awareness.
• Coordinate with other departments to ensure guest satisfaction.
• Resolve issues with empathy and escalate when needed.
• Process payments according to procedures.
• Communicate guest information to relevant staff.
• Participate in safety and training initiatives.
• Uphold confidentiality of guest information.
• Perform additional duties as assigned.

Skills

English communication

Customer relations

Cashier experience

Multitasking

Punctuality

Professional appearance

Computer literacy

Knowledge of hotel facilities

Handling upset guests

Teamwork

Area knowledge

Job description

Clear Destination Inc. in Dallas is seeking a friendly Front Office Guest Services representative to welcome guests, assist with check-in/check-out, and promote hotel services.

This on-site role focuses on creating a positive first impression and helping guests feel cared for from arrival to departure. The position requires clear English communication, cash handling, multitasking, and a courteous, professional demeanor.