Guest Experience Ambassador - Hotel Front Desk

Endeavor Hospitality Group; New York (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to provide exceptional service to guests. In this role, you will be the first point of contact, welcoming guests and ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing bookings, addressing inquiries, and coordinating with housekeeping to prepare rooms. The ideal candidate will possess strong communication skills, a commitment to guest satisfaction, and experience in the hospitality industry. Join a team that values memorable experiences and fosters a welcoming environment for all guests.

Qualifications

• At least one year of hospitality experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet, check-in, and check out guests, managing room assignments.
• Work with housekeeping to ensure rooms are ready for new guests.
• Field customer complaints and manage inquiries about available rooms.

Skills

Communication Skills

Customer Service Skills

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

An established industry player is seeking a dedicated hotel front desk agent to provide exceptional service to guests. In this role, you will be the first point of contact, welcoming guests and ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing bookings, addressing inquiries, and coordinating with housekeeping to prepare rooms. The ideal candidate will possess strong communication skills, a commitment to guest satisfaction, and experience in the hospitality industry. Join a team that values memorable experiences and fosters a welcoming environment for all guests.