Guest Experience Concierge — Front Desk

Clear Destination Inc.; San Diego (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Clear Destination Inc. is seeking a Front Desk Agent to welcome guests and provide information about the resort and local area.

You will assist with check-ins/outs, handle guest requests, and coordinate with Concierge, Bell-Door and Ideal Services teams to ensure a five-star experience. The role requires professional English communication, accuracy in data entry, and the ability to resolve guest issues promptly while maintaining confidentiality.

Qualifications

• Clear and pleasant English communication with guests, management and coworkers, in person and by phone.
• Accurate and efficient input into computer systems.
• Ability to work cohesively with coworkers across departments.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.

Responsibilities

• Process guest check-ins and check-outs according to Omni's standards.
• Listen empathetically to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to preferences.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments.
• Maintain confidentiality of all guests and hotel information.
• Execute all accounting standards ensuring accurate settlement of folios.

Skills

English communication

Data entry

Teamwork

Math skills

Customer service

Job description

Clear Destination Inc. is seeking a Front Desk Agent to welcome guests and provide information about the resort and local area.

You will assist with check-ins/outs, handle guest requests, and coordinate with Concierge, Bell-Door and Ideal Services teams to ensure a five-star experience. The role requires professional English communication, accuracy in data entry, and the ability to resolve guest issues promptly while maintaining confidentiality.