Front Office Manager: Guest Experience Leader

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Overtime eligibility

Paid time off

Health insurance

401K plan

Complimentary shift meals

Discounted room rates for staff

Professional development opportunities

Job summary

Fairmont Dallas is seeking an Assistant Front Desk Manager to lead front desk operations and deliver exceptional guest experiences. You will supervise staff, ensure accurate check-in/check-out, and uphold service standards across departments.

The role requires strong English communication, a hospitality background, and the ability to anticipate guest needs and resolve issues promptly. This position is onsite in Dallas, with opportunities for professional growth.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience required.
• Fluency in English with strong communication and Guest relations skills.
• Supervisory experience in a 4-5 star hotel preferred.

Responsibilities

• Maintain knowledge of departmental policies and service standards.
• Anticipate guests’ needs and respond promptly to requests.
• Manage daily staff schedules and ensure proper staffing.
• Resolve guest complaints to ensure satisfaction and retention.
• Oversee check-in/check-out and maintain accuracy of guest records.
• Coordinate with Housekeeping and other departments to optimize room readiness.

Skills

Guest relations

Customer service

Communication

Team leadership

Education

Bachelor’s degree in a relevant field

Tools

Property Management System (PMS)

Point of Sale (POS)

Job description

Fairmont Dallas is seeking an Assistant Front Desk Manager to lead front desk operations and deliver exceptional guest experiences. You will supervise staff, ensure accurate check-in/check-out, and uphold service standards across departments.

The role requires strong English communication, a hospitality background, and the ability to anticipate guest needs and resolve issues promptly. This position is onsite in Dallas, with opportunities for professional growth.