Guest Experience Concierge

Clear Destination Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Cleveland, OH is seeking a friendly Front Desk/Guest Services Associate to welcome guests, assist with check-in and check-out, and promote hotel services for a memorable stay.

The role requires strong English communication, a guest-first attitude, cash handling, and the ability to multitask in a fast-paced environment. Prior hotel experience is a plus and teamwork with front office staff is essential.

Qualifications

• Must have strong English communication, both written and spoken.
• Excellent customer-relations and guest-service mindset.
• Cash handling and basic accounting knowledge.
• Knowledge of hotel facilities and local area.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests checking in and assist with check-out.
• Provide information on hotel services, amenities, and local attractions.
• Maintain accurate guest accounts and process payments.
• Be knowledgeable about rates, promotions, and hotel offerings.
• Maintain security and confidentiality of guest information.

Skills

English communication

Customer service

Cashier experience

Multi-tasking

Computer skills

Punctuality

Job description

Clear Destination Inc. in Cleveland, OH is seeking a friendly Front Desk/Guest Services Associate to welcome guests, assist with check-in and check-out, and promote hotel services for a memorable stay.

The role requires strong English communication, a guest-first attitude, cash handling, and the ability to multitask in a fast-paced environment. Prior hotel experience is a plus and teamwork with front office staff is essential.