Guest Experience Ambassador - Front Desk

Proper Hospitality; Beverly Hills (CA); Hybrid; USD 3,444,000 - 4,408,000; Full time

Job summary

Proper Hospitality in Beverly Hills seeks a Front Desk Agent to be the welcoming first point of contact for guests, handling check-ins, reservations, and inquiries with professionalism. The role collaborates with housekeeping and other departments to ensure smooth operations, accurate records, and a memorable guest experience from arrival to departure.

Candidates should have a high school diploma and prior customer service exposure; hospitality or hotel reservation systems experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests upon arrival and provide a warm, welcoming check-in experience.
• Efficiently check in guests by verifying reservation details, processing payments, and assigning rooms.
• Handle guest check-outs, ensuring charges are posted accurately and guests depart with a positive impression.
• Respond promptly to guest inquiries, requests, and complaints; resolve issues to ensure satisfaction.
• Communicate with Housekeeping, Maintenance, Sales and other departments to ensure seamless operations.
• Assist with phone calls, email inquiries, and reservation assistance.
• Maintain accurate guest records and update system information; process reservations and cancellations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma

Tools

InforHMS

Alice

Job description

Proper Hospitality in Beverly Hills seeks a Front Desk Agent to be the welcoming first point of contact for guests, handling check-ins, reservations, and inquiries with professionalism. The role collaborates with housekeeping and other departments to ensure smooth operations, accurate records, and a memorable guest experience from arrival to departure.

Candidates should have a high school diploma and prior customer service exposure; hospitality or hotel reservation systems experience is a plus.