Guest Experience Front Desk Agent

Pier House; Los Angeles, Northern (CA, KY); Hybrid; USD 71,635,000 - 82,656,000; Full time

Job summary

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, check them in/out, and support pre-registration and reservations at 1150 South Beverly Drive, Los Angeles, CA 90035. The role requires strong guest service, accuracy with charges, and familiarity with reservations procedures.

The position operates on-site in Beverly Hills, offering an hourly pay of $25.00, with shifts that may include nights, weekends, and holidays.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and handle payments.
• Knowledge of Front Office computer system or manual equivalents.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and handle payments.
• Know how to post all charges and manage reservations.
• Block rooms for reservations with special requests.
• Understand rates, discounts, and cancellation procedures.

Skills

Customer service

Communication skills

Team player

Cash handling

Reservation knowledge

Check-in/out coordination

Tools

Front Office system

Job description

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, check them in/out, and support pre-registration and reservations at 1150 South Beverly Drive, Los Angeles, CA 90035. The role requires strong guest service, accuracy with charges, and familiarity with reservations procedures.

The position operates on-site in Beverly Hills, offering an hourly pay of $25.00, with shifts that may include nights, weekends, and holidays.